On Site Support :

In the modern workplace, even critical services can be delivered remotely. But there are still times when you may need an expert on hand to deliver IT support to your people onsite. At Content+Cloud we provide flexible onsite IT support services for all circumstances. Whether you need full-time or occasional services, a visiting engineer or an embedded team, we’ll provide the highest standard of support built with your business and culture in mind.

With a broad portfolio of clients, we recognise the unique demands of all industries, sectors and business owners, and know that no two are alike. Our IT support services are based on the demands and needs of our clients, and their users, and our own ever-growing experience across the public, private and third sectors; as well as SMBs, mid-market and enterprise clients.

Onsite IT support can give you reassurance when it’s needed most. If you’re moving your people to a new office, embedding new ways of working or restructuring, having an accredited expert on site can help ensure that everyone is able to access and use the technologies as, when and where they need.

When only onsite support services will do :

At Content+Cloud we can provide all of your IT support onsite. We provide onsite support services to satisfied clients across all sectors, all over the UK. We believe our focus on people and culture is what sets us apart.

An onsite support desk is the first line of contact for any support associate who handles a customer issue on the field. The support desk should also have access to appropriate resources such as technical knowledge and team management skills that can coordinate quickly in order to solve problems efficiently without having to ask customers to wait for long periods. From a customer point of view, they’re always going to be concerned about the level of service they are receiving from your company.